Bella Figura Dog & Cat Grooming

Legal

Privacy Policy

Last updated: 24 September 2026

About this privacy policy

Bella Figura Dog & Cat Grooming respects your privacy and is committed to being clear about how we use personal information. This privacy policy explains what information we collect, why we use it, who we may share it with, how long we keep it and the rights you have in relation to your personal information.

Who is responsible for your information?

For the purposes of UK data protection law, the controller is Eda Adams, trading as Bella Figura Pet Grooming.

You can contact us about privacy or your personal information at:

What personal information we collect

Depending on how you use our website and services, we may collect information such as your name, email address, telephone number, information you include in an enquiry or booking request, appointment or service information, correspondence with us, and technical information generated when you use our website.

Where it is relevant to the service you ask us to provide, we may also collect information about your pet, such as their name, breed, age, grooming or care requirements and information you choose to provide about their health, behaviour or temperament. Information about an animal is not normally personal data in itself, but it may form part of a record that identifies you as the owner or customer.

If you upload photographs, documents or other files, we will also process the information contained in those uploads for the purpose for which you provided them.

How we collect personal information

We may receive personal information directly from you when you contact us, complete a website form, request or make a booking, telephone or email us, or otherwise deal with us. We may also receive information through service providers used to operate our business, such as our booking platform, and through website technologies where their use is permitted.

Why we use personal information and our lawful bases

Enquiries and pre-contract steps. We use information you provide to respond to enquiries, provide quotations and take steps you ask us to take before entering into a contract. The lawful basis is that the processing is necessary to take steps at your request before entering into a contract.

Providing services and managing bookings. We use customer and booking information to provide agreed services, manage appointments, communicate about the service and administer the customer relationship. The lawful basis is performance of a contract.

Customer service and business administration. We may use relevant records to answer questions, deal with complaints, protect our business, keep appropriate records and improve the way we operate. The lawful basis is our legitimate interests in running and improving our business, where those interests are not overridden by your rights.

Website measurement. We use Google Analytics to understand how our website is used. This technology only runs where you have given consent through our cookie controls. See our Cookie Policy for more information.

Legal and safety requirements. We may use information where necessary to comply with a legal obligation, establish or defend legal claims, prevent fraud or protect the rights and safety of people and the business, where permitted by law.

Who we share information with

We use trusted suppliers to help operate the business and website. These include:

  • Our website hosting and database provider, which stores enquiry and appointment form submissions.
  • Petsalon IQ (PawSuite), which provides our online enquiry and booking forms.
  • Google Analytics, which measures website use where you have consented.
  • Google Maps, which provides the embedded map on our website.

We may also disclose information where required by law, to regulators or public authorities where legally required, or in connection with the establishment, exercise or defence of legal claims.

Third party booking systems

If you use our online enquiry or booking facility, information may be processed through Petsalon IQ (PawSuite). The provider's own privacy information may also apply when you use its service.

International transfers

Some of our suppliers may process personal information outside the UK. Where this happens, we take steps required by UK data protection law to ensure an appropriate safeguard or other lawful transfer mechanism is in place.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, tax, insurance or dispute resolution requirements.

  • Enquiries that do not become customers: up to 12 months.
  • Customer and service records: up to 6 years after the last service.
  • Financial and tax records: 6 years, as required by law.
  • Website analytics information: see our Cookie Policy.

How we protect information

We use appropriate technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No internet based system can be guaranteed to be completely secure, but we review the measures appropriate to the nature of the information we process.

Your data protection rights

Depending on the circumstances, UK data protection law may give you rights to ask us for access to your personal information, to correct inaccurate information, to erase information, to restrict processing, to receive certain information in a portable format, or to object to particular processing. Where processing is based on consent, you can withdraw that consent without affecting processing that was lawful before withdrawal.

Not every right applies in every situation. To exercise a right, contact us using the details above. We may need to confirm your identity before acting on a request.

Complaints

Please contact us first if you have concerns about how we use your personal information so that we can try to resolve them.

You also have the right to complain to the Information Commissioner's Office, the UK's data protection regulator. Current contact and complaint information is available at ico.org.uk.

Cookies and similar technologies

Our website may use cookies and other storage or access technologies. Our Cookie Policy explains what we use, why we use it, how long it operates and the choices available to you.

Links to other websites

Our website may contain links to websites operated by other organisations. We are not responsible for their privacy practices. You should read their privacy information when you visit them.

Changes to this policy

We may update this privacy policy when our website, suppliers, services or use of personal information changes, or where legal requirements change. The latest version will be published on this website with its updated date. Where a change materially affects how we use personal information, we will take reasonable steps to bring it to the attention of affected people where required.